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Leadership and Management:

• Lead, motivate, and supervise a dedicated team to deliver effective Hub services.
• Collaborate with key partners and agencies to achieve our shared objectives.
• Manage policies, resources, and budgets in alignment with our mission.
• Foster positive relationships with external organisations.
• Promote community participation and involvement in Hub activities.

Communication and Relationships:

• Ensure accurate record-keeping and develop staff training plans.
• Cultivate collaborative working relationships within the team.
• Maintain effective communication with partner agencies and stakeholders.

Human Resources:

• Manage Hub staff, including recruitment and performance management.
• Collaborate on staff appointments with the Hub Management Team.
• Contribute to staffing reviews and improvements.

Governance and Risk Management:

• Handle complaints and oversee investigation processes.
• Maintain strict confidentiality and uphold information governance.
• Support research initiatives related to Hub objectives.
• Participate in service improvement developments and benchmarking exercises.

Health and Safety:

• Implement Health and Safety policies to ensure a safe working environment.
• Promote adherence to infection control policies.

Key Performance Indicators (KPIs):

• Monitor and achieve KPIs related to:
• Referrals to mental health services.
• Referrals to support services.
• Primary care referrals.
• Number of individuals seen and supported.
• Number of contacts and interactions.
• Satisfaction levels via local surveys.
• Crisis service utilisation.
• Wellbeing assessments.

Qualifications:

• Proven experience in leadership, community work, or partnership management.
• Excellent organisational and communication skills.
• Strong understanding of mental health and wellbeing services.
• Knowledge of clinical governance, risk management, and health and safety practices.
• Demonstrated ability to lead and motivate a diverse team.
• Commitment to our mission and values.

Benefits:

• Competitive salary based on experience.
• Opportunity to make a significant impact in your community.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.

How to Apply:

To apply, please send your resume and a cover letter highlighting your qualifications and genuine interest in the position to info@wcen.org.uk. We look forward to hearing from you!

Job Purpose and Summary:

Are you passionate about making a difference in mental health services? Join us as a Lived Experience Expert Practitioner at the Community Empowerment Network (CEN) and be a vital part of our Lived Experience Assessment Panel (LEAP) program. LEAP is the cornerstone of our community engagement efforts and aims to transform mental health services with the invaluable input of service users. The successful candidate will manage, develop, and deliver all aspects of LEAP, aligning it with our overarching EMHIP (Ethnicity and Mental Health Improvement Project) program of work.

Key Responsibilities:

• Serve as the Lived Experience Expert Advisor for the entire EMHIP program.
• Design LEAP project processes, integrating them as core functions within EMHIP.
• Represent LEAP in meetings, forums, conferences, and other engagements, emphasising the importance of lived experience in public service design and delivery.
• Oversee all aspects of the project, including strategy implementation, work plans, and processes.
• Collaborate with South West London and St George's Mental Health Trust and other relevant teams, services, and departments to support the project and its subsidiary developments.
• Lead the Lived Experience Assessment Panel, nurture the Panel, update its policies, and promote its presence in mental health services, allied agencies, and the local community.
• Support, facilitate, and monitor the progress of the Panel and report on its impact.
• Collect, maintain, and present activity and evaluation data consistently.
• Work autonomously with regular supervision and provide advice and guidance in service user lived experience.

Description of Duties:

• Manage the LEAP project on a day-to-day basis, collaborating with EMHIP/WCEN staff members and liaising with SWLSTG and relevant service teams.
• Provide regular support to Service Users associated with the project, addressing issues and referrals as needed.
• Attend management and other relevant meetings, initiating discussions for project development and implementation.
• Answer inquiries related to Lived Experience Mental Health, offering expert advice and guidance.
• Develop and implement frameworks for lived experience within mental health and other statutory services to advance LEAP objectives.
• Manage, store, and update all necessary paperwork required for reporting, supervision, and reviews.
• Liaise with SWLSTG teams regularly to support their role within LEAP.
• Collaborate with service managers to ensure effective, monitored, and evaluated services.
• Develop policies and protocols for LEAP and its subsidiary projects and propose changes impacting the mental health care pathway.
• Be part of the EMHIP Leadership Management Team, supporting and developing the overall program of work.
• Liaise closely with local communities and community organizations to promote LEAP and subsidiary projects.

Working Relationships and Communication Requirements:

• Establish relationships with Service Users and those with Lived Experience.
• Collaborate effectively with community mental health teams, A&E services, primary care, the local authority, and the police.
• Communicate with all relevant community agencies, including BME community assets.
• Communicate confidently and sensitively about clinical matters.
• Persuade multi-professional staff of the project's importance and motivate staff on project delivery.
• Effectively communicate both written and verbal information.
• Present the project to internal and external groups.
• Liaise with service users with lived experience to involve them in presentations and conferences.

Safeguarding Responsibility:

The postholder will have contact with service users throughout the project and in reviewing care and management. Within their role, they will be aware of information of a clinical nature. It will be necessary to communicate any clinical information effectively and efficiently to the appropriate clinicians in a timely manner, both directly and indirectly.

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How to Apply:

To apply, please send your resume and a cover letter highlighting your qualifications and genuine interest in the position to info@wcen.org.uk. We look forward to hearing from you!

Position Overview:

CEN is seeking a dedicated and motivated Project Support Officer (PSO) to join our passionate team. As a PSO, you will play a crucial role in ensuring the success of our various community projects by providing administrative and logistical support. You will work closely with project managers, community members, and partner organisations to facilitate the smooth execution of initiatives that positively impact our community.

Key Responsibilities:

• Project Coordination: Assist in the planning, coordination, and execution of community projects and events.
• Documentation: Maintain project documentation, including schedules, budgets, and progress reports.
• Communication: Facilitate effective communication between project stakeholders, team members, and community participants.
• Logistics: Manage logistical aspects of projects, such as scheduling meetings, booking venues, and coordinating resources.
• Data Management: Collect and organise data related to project outcomes, ensuring accurate and up-to-date records.
• Community Engagement: Collaborate with community members to gather feedback and input, ensuring their voices are heard and valued.
• Administrative Support: Provide administrative assistance to project managers and team members as needed.

Qualifications:

• Bachelor's degree in a related field or equivalent work experience.
• Strong organisational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and project management tools.
• Ability to work collaboratively in a team and independently when necessary.
• Commitment to CEN's mission and values.

Benefits:

• Competitive salary based on experience.
• Opportunities for professional development and growth within the organisation.
• A supportive and inclusive work environment.
• The chance to make a meaningful impact in the Wandsworth community.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and interest in the position to [email address].

CEN is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.

Join us at CEN and be a part of a team dedicated to empowering our community and creating positive change. Together, we can make a difference.

More details coming soon.

Job Summary

CEN is seeking up to 8 proactive, organised and confident Health & Wellbeing Coach Leads to join passionate and motivated team. As a Health & Wellbeing Coach Lead, you will play a crucial role in ensuring the success in delivering our Physical Health project, across various community sites in Wandsworth and Merton, and will also develop better relationships across our PCN networks. You will work closely with project managers, community members, and partner organisations to facilitate the smooth execution of initiatives that positively impact our community. This is a part-time, non-clinical role.

Key Responsibilities:

• Work proactively within our Hub and Spokes model to foster better health and wellbeing for different community groups; supporting the delivery of CEN’s Health & Wellbeing events across Wandsworth and Merton throughout the year as health coaches and; conducting timely and structured follow ups with people seen.
• Providing one-to-one and group health coaching support for people to empower them to manage their own health and improve their health outcomes.
• Effectively manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload.
• Build relationships with partner and local PCN’s, local pharmacies, and other statutory stakeholders to socialise the health coaching model. You will also help to promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.
• Attend and contribute to team and training meetings and events as required by the organisation.
• Work flexibly, adapting to the needs of the role and the people you work with, while maintaining the integrity of the role.
• Participate in regular health coaching supervision and continual learning.
• Collect service user experience and impact of health coaching (testimonials and narratives) as part of the delivery of health coaching. Participate and collect information that measures the impact of health coaching as an intervention that supports making sustainable lifestyle changes and report on this

More detailed information about the key responsibilities can be found in the Job Description.

Skills & Qualifications:

- Coaching/counselling qualifications/experience or other relevant qualification involving reflective listening skills/motivational interviewing, and other relevant training and experience in non-clinical Health Coaching through an accredited organisation.

-Experience of successful partnership working across statutory, voluntary and community sector.

- Strong organisational and multitasking skills.

- Excellent written and verbal communication skills.

- Proficiency in Microsoft Office, project management tools.

- Ability to work collaboratively in a team and independently when necessary.

- Experience of data collection/analysis is desirable.

- Commitment to CEN's mission and values.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and interest in the position to anissa@wcen.org.uk.

CEN is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.

Join us at CEN and be a part of a team dedicated to empowering our community and creating positive change. Together, we can make a difference.